• Level 2 (equivalent to 5 GCSEs)
  • Level 3 (equivalent to 2 A levels)

Who is this qualification suitable for?

At level 2, it will be suitable for those in roles such as Customer Services, General Administration, Business Support or Reception.

At level 3, it will be suitable for those in roles such as Team Leaders and Coordinators in the above areas.

Ideal candidates for this qualification will:

  • Demonstrate excellent communication skills.
  • Be confident in ICT.
  • Have good people skills.
  • At level 3, candidates should have the ability to show some leadership/supervisory skills and use more advanced administrative applications and be able to problem solve.

Apprenticeship in Customer Service