We are proud to announce that Enable has been accredited the matrix quality standard for information advice and guidance.

Matrix certificate

What is the matrix Standard?

It is the international quality standard for organisations that deliver information, advice and/or guidance (IAG). Either as their sole purpose or as part of their service offering.

The matrix Standard is the Department for Education’s (DfE) standard for ensuring the quality of the delivery of high-quality information, advice and guidance. The DfE supports the matrix Standard as the quality framework for accrediting information, advice and guidance contracts including the National Careers Service, its subcontractors and other services delivered on behalf of the Education Skills Funding Agency.

It helps providers to improve their services by benchmarking against best practice and it offers accreditation to those that meet the full standard.

For more information visit here.

Enable’s matrix report

Last week (12th January 2021) Enable were visited, virtually, by our assessor. The assessor spoke with many of our colleagues regarding the practises within Enable, as well as speaking to some of our delivery partners, members and learners.

He found a number of positives for Enable including:

  • Enable provides clear leadership for it’s consortium members with very good direction, communication and decision making. Enable has an excellent reputation for delivery and very good learner outcomes.
  • Partners interviewed consistently praised the quality of delivery and the high standard of support for members. Partners cited the professionalism and enthusiasm of staff and their positive attitude.
  • There was much evidence of progression, especially for learners whose self-belief had been low. Access to Higher Education which uses the Advance Learner Loans effectively is an exemplar of improving opportunities and creating excellent progression, derived through high quality IAG.
  • Enable’s responsibilities are discharged effectively and consistently with regard to safeguarding and health and safety. Enable’s approach to the coronavirus lockdown demonstrated absolute commitment to safe working practices and procedures that ensured risks were minimised and learners would feel safe and be safe.

Future improvements

Since our last review by matrix, we have improved our IAG. We have updated our website, improved and increased our use of social media. We have ensured that our learners are aware of the opportunities available to them upon completion of their course, and we have offered Continuous Professional Development (CPD) opportunities for our staff, delivery partners and members.

We will continue to look for ways to improve our communication with our members, followers and learners. In order to do this effectively we require feedback from our learners, members and business partners that we work with.

If you have worked with us, please contact us and share your experience.

What our learners had to say in the matrix standard report:

“I would not have made it to university without Enable. I was given really thorough advice at the enquiry stage of applying for my Access to HE – History course and I’ve been given lots of help. Even though I started in November I know what I have to achieve up to June and I’ve had offers from two universities.” – Access to Higher Education learner

“I had some difficulty finding the right Access course but was referred to Enable and it has really suited me. The materials on line are great and the support from my tutor has been excellent. Early on she recognised I’d need structure to help me manage my work commitments and the course and it’s all worked out well. I’ve had three unconditional offers from universities so I’m very pleased.” – Access to Higher Education learner

“I’ve had help managing my dyslexia and there has been no problem on my apprenticeship. In fact other learning difficulties I have were all discussed at the beginning and help provided. My anxiety could have been a problem but my tutor is always there to help me and give me reassurance. At the
beginning of my apprenticeship I was really nervous about answering the phone but now I am confident and can deal with most enquiries from the public thanks to the help I’ve had from my tutor/assessor. During lockdown I had a family bereavement and my tutor helped me through that.” – An Apprenticeship learner

“I was volunteering in a community centre when a tutor from Enable met me and told me about apprenticeships for older people like me. I had a look and applied and got an apprenticeship. The support has been great from Enable and I tell others about the opportunities they have. Before, I thought I was going to do little in my career, but it’s working out well.” – An Apprenticeship learner

If you would like to tell us about your experience of learning with Enable, please contact us and let us know your thoughts.

All feedback will be treated anonymously, unless you state you are happy for your name to be used.